VP, Human Resources in healthcare services
“We chose to work with Carol Bergeron in building our first people succession program because of her expertise, experience in working with organizations our size and industry, guidance on design decisions that matched our company culture and business direction, thoroughness in preparing materials, project management skills, and facilitation of talent review sessions with executives. Like other critical business processes, such as strategic planning and product development, Carol recognizes the importance of a repeatable yet simple process so that new habits get formed. She has been instrumental in managing the ROI of our critical competitive advantage – people – and making key transitions to prepared successors.
The executive team liked the experience and process so much that Carol facilitates our talent reviews regularly, we have asked her to help cascade program down into the organization, and she has facilitated strategic planning session too!”
“Working with Carol Bergeron through the strategic planning process has been a great success for our company and our leadership team. Firstly, the team’s ownership and excitement around our new strategic vision is profound and complete. Secondly, determining our vision and translating it into practical goals has provided us a solid framework for ongoing decision making. Lastly, the entire experience lifted the strategic thinking skills among all; we have a much more strategic team now than at the outset.
Throughout the process, Carol demonstrated a command of effective strategic planning for the rapidly changing world we live in: she was adaptable in customizing each session to meet our team’s specific needs and she maintained fluid and comfortable facilitation style.
I look forward to working with Bergeron Associates in the near future on other projects.”
CEO in luxury textiles manufacturing
CEO in hospitality services
“As CEO of a services company for over a decade with much strategic / operational planning experience, the 2-day off-site facilitated by Carol Bergeron helped the executive and operational management teams: jointly solidify our strategic vision, gain agreement on what makes our company great in tangible terms so that we continue to strengthen our strengths, prioritize projects that serve as a basis for capital investment, identify operational improvement opportunities, and develop an employee communication plan for what will soon become a 100% employee owned company. The level of passion, motivation, and engagement among leadership team members is the true test of the off-site’s effectiveness; by all standards and more it was truly a successful session.
Carol’s ability to quickly come up to speed to get to know us, customize the session’s design, strike the right balance between effective consulting technique and getting stuff done through facilitation, thoughtfully capturing and documenting our collective thinking, and making us the most important client through a high level of personal attention – paved the way to our success.
Many thanks for helping us move forward, we look forward to working with you again.”
“Carol Bergeron worked with my team to plan, organize and drive forward the development of a strategic plan. Our working sessions were valuable in progressing the project and Carol helped behind the scenes to bring structure to the process and final plan. I especially appreciated her stepwise approach and the tools she provided to guide our thinking. She helped organize the outputs and made sure we captured all the ideas and thinking for document or for later work. We also enjoyed a session to do some scenario planning taking into account future success and crises. Carol clearly enjoys this work and puts much time and thought into each client and encounter.”
Executive Director in life sciences
Executive Director in a business association
“I was extremely pleased with the quality of Carol Bergeron’s presentation for the business center today. She was our expert presenter at a new series we promote as a hybrid of workshop and roundtable, imparting important content, but engaging the participants in a very personalized conversation about the situations at each of their companies. The attendees gave her the highest ratings across the board, learning so much about succession planning in small business, in theory and practice, and worked through how to implement it back at work. She understood all the many variations on a theme and used diverse examples of the group to make learning even more complete. She is down to Earth, has a great demeanor, and “gets it” both on the ground and at ten thousand feet. I recommend her as a speaker to any kind of business group, large or small.”